Patient satisfaction in the S. João Health Center from 2002 to 2007

Authors

  • A Hespanhol Professor Associado com Agregação Convidado do Departamento de Clínica Geral da Faculdade de Medicina do Porto e Director do Centro de Saúde São João (Porto), onde também exerce as funções de Médico de Família
  • A Vieira Assistente de Investigação do Serviço de Bioestatística e Informática Médica da Faculdade de Medicina do Porto
  • AC Pereira Professor Catedrático e Director do Serviço de Bioestatística e Informática Médica da Faculdade de Medicina do Porto

DOI:

https://doi.org/10.32385/rpmgf.v24i3.10505

Keywords:

Primary Health Care, Patient Satisfaction

Abstract

Aims: To know the overall satisfaction of São João Health Centers patients and their satisfaction with all the other aspects of the service provided by the Health Center. Methods:We used a self administered questionnaire to all the patients that went to São João Health Center during one week (18-22 June 2007). Results: The questionnaire was answered by 78% of the patients (n=359). All the variables of the overall satisfaction of São João Health Centers patients and their satisfaction with all the other aspects show high values of median, percentile 90 and percentile 10, with the exception of these aspects: 10% of the respondents is very much insatisfied with I am satisfied with the time that I spend to get an appointment of a consultation, I wait little time in this Health Center, since I arrive until I am attended and Its easy to travel to this Health Center». Conclusions: São João Health Centers patients show high levels of satisfaction with the health care delivered, with the exception of the waiting times. This quality problem must be selected to promote several Cycles of Quality Assurance integrated in a Program to establish a Quality Assurance process in São João Health Center.

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Published

2008-05-01

Issue

Vol. 24 No. 3 (2008): Revista Portuguesa de Clínica Geral

Section

Original Research

License

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How to Cite

Patient satisfaction in the S. João Health Center from 2002 to 2007. (2008). Portuguese Journal of Family Medicine and General Practice, 24(3), 363-72. https://doi.org/10.32385/rpmgf.v24i3.10505