Factors that influence job satisfaction in the Portuguese general practice/family medicine
DOI:
https://doi.org/10.32385/rpmgf.v39i2.13467Keywords:
General practice, Job satisfaction, Holistic assessmentAbstract
Objective: To evaluate job satisfaction in the Portuguese general practice/family physicians setting for personal issues, special skills required, work organization, doctor-patient relationship, teaching and learning, personal balance, and dissatisfaction factors.
Methods: 2021 cross-sectional observational study, applying a specifically designed web questionnaire, organized into seven groups, six for satisfaction and one for dissatisfaction, and a satisfaction index (weighed sum from 0-100%), accordingly to the importance assigned to each of the previous seven groups. The invitation was made using specific socio-professional electronic networks.
Results: A representative sample of n=343, 106 (30.9%) male, 105 specialty interns (30.6%) of whom 79 (75.2%) were female, 31-40 age bracket as the most represented with 140 people (40.8%) was studied. In the six satisfaction group factors, the mean result was 3.29 for an [1-4] classification, the lowest in group G6 – Factors for personal balance (2.13). In Factors for Dissatisfaction, the mean was 3.36. The satisfaction index verified an overall mean of 68.9% [32.2% to 92.1%] out of 100%.
Discussion: With no other results to compare, the high mean result in ‘Dissatisfaction’ and the low one for ‘Factors for personal balance’ implies reflection even in the pandemic and consideration about the future general practice/family medicine practice in the Portuguese National Health Service.
Conclusion: General practice/family physician doctors enjoy their profession. Personal balance was not met and strong factors of dissatisfaction excessive bureaucratic workload, daily work volume, excessive mental pressure, inadequate salary, and lack of recognition by the public, health administration, other medical specialties, and society, in general, were recognised.
Downloads
References
Kringos DS, Boerma WG, Hutchinson A, Saltman RB. Building primary care in a changing Europe [Internet]. Copenhagen: European Observatory on Health Systems and Policies; 2015. Available from: https://pubmed.ncbi.nlm.nih.gov/29035488/
Le Floch B, Bastiaens H, Le Reste JY, Lingner H, Hoffman R, Czachowski S, et al. Which positive factors give general practitioners job satisfaction and make general practice a rewarding career? A European multicentric qualitative research by the European general practice research network. BMC Fam Pract. 2019;20(1):96.
Oelke ND, Thurston WE, Dipalma R, Tink W, Mazonde JN, Mak A, et al. Understanding issues in primary care: perspectives of primary care physicians. Qual Prim Care. 2006;14(4):253-8.
Braunack-Mayer A. What makes a good GP? An empirical perspective on virtue in general practice. J Med Ethics. 2005;31(2):82-7.
O’Riordan M, Dahinden A, Aktürk Z, Bueno Ortiz JM, Dagdeviren N, Elwyn G, et al. Dealing with uncertainty in general practice: an essential skill for the general practitioner. Qual Prim Care. 2011;19(3):175-81.
Soler JK, Yaman H, Esteva M, Dobbs F, Asenova RS, Katic M, et al. Burnout in European family doctors: the EGPRN study. Fam Pract. 2008;25(4):245-65.
Wilson H. Challenges in the doctor-patient relationship: 12 tips for more effective peer group discussion. J Prim Health Care. 2015;7(3):260-3.
Rudebeck CE. Relationship based care: how general practice developed and why it is undermined within contemporary healthcare systems. Scand J Prim Health Care. 2019;37(3):335-44.
Hespanhol A, Pereira AC, Pinto AS. Insatisfação profissional em medicina geral e familiar: um problema intrínseco dos medicos ou das condições de trabalho? [Lack of professional satisfaction in general practice/family medicine: a problem of working conditions or of the doctors themselves?]. Rev Port Clin Geral. 2000;16(3):183-99. Portuguese
Martins MJ, Laíns I, Brochado B, Oliveira-Santos M, Teixeira PP, Brandão M, et al. Satisfação com a especialidade entre os internos da formação específica em Portugal [Career satisfaction of medical residents in Portugal]. Acta Med Port. 2015;28(2):209-21. Portuguese
Azevedo A, Domingues B, Moura J, Santos L. Estão os internos satisfeitos com o internato de medicina geral e familiar? [Are family medicine trainees satisfied with their training program?]. Rev Port Med Geral Fam. 2014;30(1):24-30. Portuguese
Dominique‐Ferreira S. Medição da satisfação dos profissionais de saúde: uma aplicação no Agrupamento de Centros de Saúde Feira‐Arouca [Measuring the satisfaction of health professionals: an application on the Health Centers Group of Feira‐Arouca]. Rev Port Saúde Pública. 2015;33(2):188-98. Portuguese
Hespanhol AP. Satisfação dos profissionais do Centro de Saúde São João (2007 e comparação com 2001 a 2006) [Satisfaction of professionals in the S. João Health Center from 2001 to 2007]. Rev Port Clin Geral. 2008;24(6):665-70. Portuguese
Cunha S, Gama C, Fevereiro M, Vasconcelos A, Sousa S, Neves AC, et al. A felicidade e o engagement no trabalho nos cuidados de saúde primários [Work happiness and engagement in primary health care]. Rev Port Med Geral Fam. 2018;34(1):26-32. Portuguese
Coelho I, Dias MP, Leal C, Mestrinho C, Gonçalves I. Satisfaction of general practice trainees with the teaching skills of trainers: an exploratory and regional study. Acta Med Port. 2021;34(7-8):517-22.
Graça L. Satisfação profissional dos profissionais de saúde: um imperativo também para a gestão. Rev Port Saúde Pública. 2010;28(1):3-6.
Stamps PL, Piedmont EB, Slavitt DB, Haase AM. Measurement of work satisfaction among health professionals. Med Care. 1978;16(4):337-52.
Haas JS, Cook EF, Puopolo AL, Burstin HR, Cleary PD, Brennan TA. Is the professional satisfaction of general internists associated with patient satisfaction? J Gen Intern Med. 2000;15(2):122-8.
Murray A, Montgomery JE, Chang H, Rogers WH, Inui T, Safran DG. Doctor discontent: a comparison of physician satisfaction in different delivery system settings, 1986 and 1997. J Gen Intern Med. 2001;16(7):452-9.
Bovier PA, Perneger TV. Predictors of work satisfaction among physicians. Eur J Public Health. 2003;13(4):299-305.
Organisation for Economic Cooperation and Development. Health at a glance 2019: OECD indicators [homepage]. Paris: OECD; 2019. Available from: https://www.oecd-ilibrary.org/social-issues-migration-health/health-at-a-glance-2019_4dd50c09-en
Santiago LM, Simões JA, Vale M, Faria E, Ferreira PL, Rosendo I. Auto perceção do desempenho da medicina centrada na pessoa em medicina geral e familiar: criação de um instrumento de medição [Self-awareness of performing patient-centered medicine in general practice/family medicine: development of a measurement scale]. Acta Med Port. 2020;33(6):407-14. Portuguese
Al Juhani AM, Kishk NA. Job satisfaction among primary health care physicians and nurses in Al-madinah Al-munawwara. J Egypt Public Health Assoc. 2006;81(3-4):165-80.
Biscaia AR. A reforma dos cuidados de saúde primários e a reforma do pensamento [The reform of primary care and thought reform]. Rev Port Clin Geral. 2006;22(1):67-79. Portuguese
Downloads
Published
Issue
Section
License
Copyright (c) 2023 Portuguese Journal of Family Medicine and General Practice

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
The authors will assign to the RPMGF the sole right to publish and distribute the content of the manuscript specified in this declaration via physical, electronic, broadcasting or any other medium that may come into existence. They also grant the RPMGF the right to use and exploit this manuscript, in particular by assigning, selling or licensing its content. This permission is permanent and takes effect from the moment the manuscript is submitted, has the maximum duration allowed by applicable Portuguese or international law and is of worldwide scope. The authors further declare that this assignment is made free of charge. If the RPMGF informs the authors that it is not going to publish their manuscript, the exclusive assignment of rights ceases forthwith.
The authors authorise the RPMGF (or any entity it may appoint) to act on their behalf when it believes that copyright may have been infringed.