Evaluation of primary care patients - a conceptual framework
DOI:
https://doi.org/10.32385/rpmgf.v16i1.9781Keywords:
Patient?s Satisfaction, Family Medicine, Quality AssessmentAbstract
This article aims to acess the quality of primary care from the patients perspective. It is the result of an international project which has started in 1995 and was partially funded by the EU under the Biomed programme. The part of the study performed in Portugal was supported by the Regional Health Authority. This paper is the result of the analysis of the published literature on this topic and presents some of the maisn concepts involved in the approach of the conceptual model necessary to access quality by patients. The search of the literature included the journals in family medicine, general medicine, research in health services as well as the Medline reference database. The main conclusion drawn from this study is that much progress has to be done before the patients assessment can be used as a quality measure of the care delivered.Downloads
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