Patient satisfaction with diabetes care in the Ermisinde Health Centre

Authors

  • Jaime Correia De Sousa Consultor de Clínica Geral, Unidade de Saúde Familiar Horizonte, Centro de Saúde de Matosinhos; Mestre em Saúde Pública pela Universidade do Porto
  • Isabel Paiva Nutricionista, Instituto Superior de Ciências da Nutrição e Alimentação da Universidade do Porto; Mestre em Saúde Pública pela Universidade do Porto
  • Maria Do Carmo Faria Nutricionista, Serviço de Higiene e Epidemiologia da Faculdade de Medicina do Porto; Mestre em Saúde Pública pela Universidade do Porto
  • João Paulo Teixeira Bioquímico, Instituto Nacional de Saúde - Dr. Ricardo Jorge, Porto; Mestre em Saúde Pública pela Universidade do Porto

DOI:

https://doi.org/10.32385/rpmgf.v17i3.9839

Keywords:

Quality Assessment, Health Care Team, Diabetes Mellitus, General Practice

Abstract

Objectives: To assess the diabetic patients accessibility, acceptability and satisfaction with care provided by the health team. Type of Study: Quality assessment. Setting: Ermesinde Health Centre (HC) Diabetes Unit. Population: Patients from the Diabetes Unit. A convenience sample was collected with 46 diabetes mellitus patients who were 16 years of age or older, and who had been with the Unit for at least one year. Methods: A 45-item questionnaire was used. The following quality dimensions were studied: acceptability, accessibility, and satisfaction with the team. Results: Accessibility - the following criteria were achieved: distance to HC, time spent at HC, access to GP and nurse; the following criteria were not achieved: money spent with transportation, physical ease of access to surgery (6/8 criteria met the standards). Acceptability - the following criteria were achieved: distance to HC, time spent at HC, comfort, cleanliness of premises, access to GP and nurse; the following criterion was not achieved: money spent with transportation (6/8 criteria met the standards). Satisfaction - the following criteria were achieved: dealing with the patients problems whenever the doctor or the nurse are not in, the doctors and the nurses personal qualities, time availability from health professionals, concern shown by the doctor and the nurse (8/9 met the standards). Conclusions: From the patients point of view, their health care providers show good levels of acceptability, accessibility, and satisfaction.

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Published

2001-05-01

Issue

Vol. 17 No. 3 (2001): Revista Portuguesa de Clínica Geral

Section

Original Research

License

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How to Cite

Patient satisfaction with diabetes care in the Ermisinde Health Centre. (2001). Portuguese Journal of Family Medicine and General Practice, 17(3), 209-33. https://doi.org/10.32385/rpmgf.v17i3.9839

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