Quality assurance in family medicine
DOI:
https://doi.org/10.32385/rpmgf.v20i2.10027Keywords:
Quality of Care, Consumer Satisfaction, Patients, Primary Health Care, Internal Medicine, Family MedicineAbstract
According to Wonca, Ensuring Quality is a process of planned activities based on the review and improvement of implementation with the aim of continuous improvement of "standards" of medical care. The definition includes the concept of continuous improvement rather than inspection. According Ovretveit 'processes and people make a perfect Service Quality ... Continuous Quality Improvement there when it gives the staff the skills and methods needed to analyze the problems and processes of quality and the power to make the necessary changes ... ". Moreover "the poor quality of service results from poorly designed processes and misapplied and almost never lazy or incompetent staff ... Quality not simply the result of the establishment of 'Standards' staff inspections and exhortations ... ". Ensuring Quality is a cyclic process consisting of three dimensions: steps in a Process to Ensure Quality (select Quality problems, develop "guidelines", collect and analyze data, plan and implement changes and make the 'follow up'), the role of the various professional groups involved (Quality for the customer, professional and management) and management for Quality Assurance (structures, policies, prerequisites and the different levels that occurs).Downloads
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